• DE

Privacy policy of Theater an der Ruhr gGmbH

We, Theater an der Ruhr gGmbH, take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the legal rules of the relevant data protection laws, in particular the European Data Protection Regulation (DSGVO) and this privacy policy. This data protection notice covers the use of the digital offerings of Theater an der Ruhr gGmbH, including our social media profiles, via all internet-enabled mobile devices. Our digital offerings may contain links to other websites of third party service providers to which this privacy policy does not apply.

1. person responsible

The person responsible for processing your personal data is.

Theater an der Ruhr gGmbH

Akazienallee 61

45478 Mülheim an der Ruhr


If you have any questions about data protection at our company, please write to us at the aforementioned postal address, adding "Data Protection", or at the e-mail address given, with the subject "Data Protection".

2 Purpose of the processing of personal data

2.1 Data processing for the provision of contractual services

We process personal data in order to handle the contractual relationships as well as to be able to submit needs-based contractual offers. The data is collected in particular for the conclusion or execution of a contract.  For your order we may need your correct name, address and payment data. We may ask for your e-mail address and telephone number so that we can communicate with you in case of questions or problems regarding the service you have ordered.

The basis for data processing is Art. 6 (1) p. 1 lit. b DSGVO, which permits the processing of data for the fulfillment of a contract or pre-contractual measures.

2.2 Data processing for communication with you

In addition to the contractual data, we process your communication data (name, address, telephone number, e-mail address) in order to process your request and/or to be able to contact you. Personal data that you provide to us by e-mail or via a contact form or via another communication channel opened by us will only be processed for correspondence with you or only for the purpose for which you have provided us with the data.

The processing of this data is based on Art. 6 (1) lit. b DSGVO if your request is related to the performance of a contract or is necessary for the performance of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6 (1) (f) DSGVO) or on your consent (Art. 6 (1) (a) DSGVO), if this has been obtained in this regard.

2.3 Newsletter

With your consent, you can subscribe to our newsletter, with which we inform you about current news concerning us. If you would like to receive the newsletter, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the specified e-mail address and agree to receive the newsletter. For this purpose, we will send you an e-mail to the specified e-mail address with a confirmation link after your entry (double-opt-in). If you do not confirm your registration, your information will be blocked and automatically deleted after one month. Mandatory information for sending the newsletter is only your e-mail address. The provision of further, separately marked data is voluntary and is used to address you personally. In addition, we store your IP addresses used in each case and times of registration and confirmation. The purpose of this procedure is to be able to prove your registration and, if necessary, to clarify a possible misuse of your personal data. We do not collect any other data in this context. We use this data exclusively for sending the requested newsletter.

The data processing is based on your consent according to Art. 6 para. 1 lit. a DSGVO. You can revoke your consent to the sending of the newsletter at any time and unsubscribe from the newsletter. You can declare the revocation by clicking on the link provided in every newsletter email. The legality of the data processing operations already carried out remains unaffected by the revocation.

2.4 Cookies

We use so-called cookies to offer you website-specific services. Cookies are small text files that are stored on a visitor's computer and contain data about the respective user in order to provide access to various functions. 

Websites may use both session cookies and persistent cookies. A session cookie is temporarily stored on the computer you are using while you navigate through the website. A session cookie is deleted as soon as you close your Internet browser or as soon as your session has expired after a certain period of time. A persistent cookie remains on your computer until it is deleted.

We may work with third parties on some of our offers and therefore cookies from partner companies may also be stored when you visit such a website (third-party cookies). We may inform you in advance about the use of such cookies and the scope of the data stored or retrieved in each case. Supplementary information on the cookies used in each case can be obtained from the cookie tool used by us and the explanations provided there.

We use cookies that are necessary to enable us to provide the services owed by us or to ensure the functionality of our services. The legal basis for setting these cookies is Section 25 (2) No. 2 TTDSG.  The processing of personal data possibly carried out in this context is then based on Art. 6 para. 1 p. 1 lit. b DSGVO, which permits the processing of data for the performance of a contract or pre-contractual measures, or according to Art. 6 para. 1 p. 1 lit. f DSGVO, which permits data processing to safeguard the legitimate interests of the controller, unless the interests or the fundamental rights and freedoms of the data subject outweigh the interest of the controller in the data processing. Our interest then lies in ensuring the provision of the functions of our services.

For the use of other, non-essential cookies, we may obtain your consent. The setting of cookies is then based on your consent pursuant to Section 25 (1) TTDSG, any processing of personal data carried out in this context pursuant to Art. 6 (1) p. 1 lit. a DSGVO. You can revoke your consent at any time - among other things via the cookie tool integrated by us. The legality of the data processing already carried out on the basis of your consent remains unaffected by the revocation.

2.5 YouTube

On some of our web pages, we use plugins from the website YouTube. The operator of YouTube is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

As soon as you start a YouTube video on our website, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited. If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. Furthermore, YouTube can save various cookies on your end device after starting a video. With the help of these cookies, YouTube can obtain information about visitors to our website. This information is used, among other things, to collect video statistics, improve the user experience and prevent fraud attempts. The cookies remain on your terminal device until you delete them.

After starting a YouTube video, additional data processing operations may be triggered over which we have no control. Among other things, a connection to the Google DoubleClick network may be established and your personal data may be processed in the USA in this context. You can find more information about data protection at YouTube in their data protection declaration at: https://policies.google.com/privacy?hl=de. For the use or activation of the YouTube functionality, we may request your consent.

Important in connection with data processing in the USA: According to the European Court of Justice, the data protection standard in the USA is inadequate and there is a risk that your data will be processed by US authorities, for control and monitoring purposes and possibly without any legal remedy.

If you have consented to the use of YouTube by us and the associated data processing, the storage of YouTube cookies is based on your consent pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO in conjunction with. Art. 49 para. 1. p. 1 lit. a DSGVO and § 25 para. 1 TTDSG. You can revoke your consent at any time with effect for the future. The legality of the data processing already carried out on the basis of your consent remains unaffected by the revocation.

2.6 Matomo

On our websites, we use the web analytics service Matomo to analyze usage and optimize the respective website. When used, Matomo creates an internal hash value for each visitor to the respective website, which is calculated from various factors such as the anonymized IP address, resolution, browser, plugins used and operating system. Unlike other statistical programs, Matomo does not transmit data to a third-party server; Matomo is installed on one of our servers. The IP address transmitted by your browser via Matomo is neither merged with other data collected by us nor passed on to third parties and is only stored anonymously. Within the scope of our web analysis with Matomo, no tracking cookies are set on your computer either. If individual pages of our website are called up, the following data is processed:

  • two bytes of the IP address of your calling system (anonymous)
  • browser type and version
  • operating system used
  • the website called up
  • the website from which you are visiting us (referrer URL) - if your browser does not prohibit this
  • the pages and files you call up on our website
  • if applicable, the website you visit after ours (when clicking on an external link on our website)
  • the date and time of your access
  • the time you spend on the website
  • the frequency of your visit to the website
  • your location (country)

Matomo itself is very transparent about what data is collected. You are welcome to read it yourself on the official website, at https://matomo.org/faq/general/faq_18254/.

The use of Matomo described above is based on Art. 6 (1) lit. f DSGVO. We have a legitimate interest in analyzing user behavior in order to optimize our website and identify errors.

2.7 Data processing for applications

You can send us applications for positions in our company via our websites and the contact details we have stored there. Insofar as personal data is transmitted to us by you in this way or in any other way when you apply, we will process your data for the purpose of reviewing, processing and responding to your application and, if necessary, for preparing the employment relationship.

The basis for the data processing is either Art. 88 (1) DSGVO, Section 26 (1) BDSG (new) which permits the processing of data for the decision on the establishment, for the establishment as well as for the implementation of employment relationships or - if you have given your consent - Art. 6 (1) p. 1 lit. a DSGVO. You can revoke your consent at any time with effect for the future. For this purpose, an informal communication by e-mail to us is sufficient. The legality of the data processing operations already carried out remains unaffected by the revocation.

2.8 Data processing to protect legitimate interests

We may also process your data if it is necessary to safeguard legitimate interests of us or of third parties. This may be the case in particular to ensure IT security and IT operations, especially in the case of support requests, to be able to trace and prove facts in the event of legal disputes and to statistically evaluate the use of our website or for advertising purposes. The basis for the data processing is then Art. 6 para. 1 p. 1 lit. f DSGVO.

2.9 Other data processing based on your consent

It may also happen that we request your consent for the processing of personal data. Any granting of consent and the relevant data processing in each case is done on a voluntary basis and in the event of non-consent, you will not suffer any disadvantages as a result.

The data processing is then based on your consent pursuant to Art. 6 para. 1 sentence 1 lit. a DSGVO. You can revoke your consent at any time with effect for the future. An informal communication to us is sufficient for this purpose. The legality of the data processing operations already carried out remains unaffected by the revocation.

2.10 Log files

Each time our websites are accessed, usage data is transmitted by the respective Internet browser and stored in log files, the so-called server log files. The data records stored in this process contain the following data: Browser type and browser version, operating system used, referrer URL, time of server request and (shortened) IP address.

This data cannot be assigned to specific persons. A combination of this data with other data sources is not made. We reserve the right to check this data retrospectively if we become aware of specific indications of unlawful use.

The basis for data processing is Art. 6 (1) p. 1 lit. f DSGVO, which permits the processing of data to protect the legitimate interests of the controller, provided that the interests or fundamental rights and freedoms of the data subject are not overridden. We have an interest in the prosecution, prevention and punishment of unlawful use of our offer.

2.11 Data processing for the fulfillment of legal obligations

In addition, we process your data for the fulfillment of legal obligations (e.g. regulatory requirements, commercial and tax law retention and verification obligations).

The basis for data processing is Art. 6 para. 1 p. 1 lit. c DSGVO, which permits processing for the fulfillment of a legal obligation.

3. recipients of personal data

Your personal data will only be disclosed or otherwise transferred to third parties if this is necessary for the purpose of contract processing or billing, or if you have previously consented, or if there is a legal basis for the disclosure.

Service providers that support us in the context of the aforementioned processing of your data are our hosting service provider Host Europe GmbH, Hansestraße 111, 51149 Cologne, our newsletter service provider Sendinblue GmbH, Köpenicker Straße 126, 10179 Berlin, our cookie tool provider Digital Data Solutions B.V., Plantage Middenlaan 42a, 1018DH, Amsterdam, Netherlands, as well as other service providers, if applicable, such as sales and marketing partners, software (SaaS) providers and other IT service providers, in particular service providers for software and hardware maintenance, and email service providers.

4. duration of data storage

In principle, we delete your data as soon as they are no longer required for the above-mentioned purposes, unless temporary storage is still necessary. For example, we store your data on the basis of legal obligations to provide proof and to retain data, which result, among other things, from the German Commercial Code and the German Fiscal Code. The storage periods are then up to ten full years. In addition, we retain your data for the period during which claims can be asserted against our company (statutory limitation period of three or up to thirty years).

5. data security

Your personal data is transmitted securely by us using encryption. We use the SSL (Secure Socket Layer) coding system for this purpose. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. Furthermore, we secure our websites and other systems by technical and organizational measures against loss, destruction, access, modification or distribution of your data by unauthorized persons.

6. data subject rights

Within the framework of the applicable legal provisions, you have the right at any time to free information about your personal data stored by us, its origin and recipient and the purpose of data processing and, if necessary, a right to correction or deletion of this data.

For this purpose, as well as for further questions on the subject of personal data, you can contact us at any time using the contact details listed in section 1.

You may furthermore have a right to restrict the processing of your data as well as a right to have the data you have provided us with returned to you in a structured, common and machine-readable format.

If you have given us consent to process personal data for specific purposes, you may revoke your consent at any time with effect for the future. If we process your data to protect legitimate interests, you may object to this processing on grounds relating to your particular situation.

In addition, you have the option of contacting a data protection supervisory authority (right of complaint).